1. Overview

At Asar Beauty Products (Pvt.) Limited, customer satisfaction is our top priority. We take pride in providing high-quality beauty and skincare products. However, if you are not fully satisfied with your purchase, we offer a simple and fair return and exchange policy.

2. Eligibility for Return or Exchange

You may request a return or exchange if:

• The product delivered is damaged, defective, or incorrect.
• The product is unused, unopened, and in its original packaging.
• The request is made within 7 days of delivery.

Note: For hygiene and safety reasons, used or opened beauty products (such as creams, serums, soaps, or shampoos) cannot be returned or exchanged.

3. Return Process

To initiate a return:

1. Contact our Customer Support via WhatsApp at 0340-2511115 or email at info@asarbeauty.pk within 7 days of receiving your order.
2. Provide your order number, a photo of the product, and the reason for return.
3. Once approved, you will be guided through the return process.

4. Refunds

• Refunds are processed after inspection of the returned product.
• Refunds will be issued via bank transfer or store credit within 7–10 business days after approval.
• Shipping charges are non-refundable.

5. Exchanges

If you prefer an exchange instead of a refund:

• You may choose another product of equal or greater value (by paying the difference).
• Exchange shipping costs may apply depending on the situation.

6. Non-Returnable Items

For health and hygiene reasons, we do not accept returns for:

• Opened or used products
• Soaps and cleansers after unsealing
• Items purchased on sale or promotion

7. Contact Us

For any queries or assistance, please contact:
📞 WhatsApp: 0340-2511115
🌐 Website: www.asarbeauty.pk
🏢 Asar Beauty Products (Pvt.) Limited,
Head Office: Sahiwal, Punjab, Pakistan.